Conversations that drive results. Intelligence that never stops learning.
Blip orchestrates end-to-end conversational journeys to turn every interaction into measurable business results. Built for enterprise organizations operating at scale.
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From first contact to post-sale: every conversation working toward your results.
See how Blip Intelligent Contact transforms conversations into sales, customer retention and business results.
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COMPANIES THAT TRUST BLIP
Discover the industries we serve:
Energisa interprets critical reports with Studio: 94% communication success rate and NPS improvement
With Studio, Energisa interpreted critical customer reports in real time, with a 94% communication success rate, 96% semantic confidence, and 68% brand promoters.
Leroy Merlin transforms WhatsApp into a revenue engine: 111MM GMV and an abandonment rate of just 0.5%.
With conversational AI, Leroy Merlin automated quote requests, assisted sales, and segmented marketing. Results: 111MM in GMV and an 80% reduction in AHT.
Banco Arbi scales credit with Blip Cred: 54% conversion and 94% reduction in service time
With Blip Cred, Banco Arbi ran 100% WhatsApp-based credit journeys, achieving 54% conversion, 94% reduction in service time, and 24/7 operation without increasing headcount.
YDUQS grows 50% in enrollments with personalized AI on WhatsApp and integrated human service
Personalized AI offered a course menu, prices, and enrollment on WhatsApp. YDUQS grew +50% in enrollments, 45% reduction in support costs, and 23% reduction in acquisition cost.
Stellantis uses AI Agent for tow tracking and turns the manual into a WhatsApp conversation
Conversational AI turns the manual into a conversation and tracks towing in real time on WhatsApp. Stellantis achieved 80% resolution rate for manual queries and +77.1% NPS in tracking.
END-TO-END SECURITY
The security standard trusted by the world’s leading companies.
Global ISO certifications, Tier 1 partnerships with Meta, Google, and Apple, and more than 125 million interactions processed every day.
Intelligent Interactions
125 million new conversations processed every day.
Top Tier Partnership
The only company in Latin America with a Tier 1 partnership.
Recognized by those who matter most
Trusted by customers, the market and global organizations.
Blip is recognized across multiple fronts – from operational excellence to social impact – because real results speak for themselves.
FAQ
Frequently Asked Questions
The questions we hear most from organizations evaluating or already using Blip.
1. What is Blip?
Blip turns conversations into measurable business results.
To do that, it powers the entire customer journey – attracting, engaging, converting and retaining customers – with intelligence that learns from every interaction and informs the next one. The more the cycle operates, the more efficient the results become.
Blip has decades of experience supporting some of the market's most demanding conversational operations across banking, telecommunications, retail and education and applies practical expertise to turn every conversation into a business asset.
2. Is Blip a trusted platform?
Yes. Blip follows rigorous information security and data protection standards, ensuring companies and their customers can use the platform with confidence.
Blip is also ISO 27001 certified – one of the world's leading information security standards – and is a strategic partner of the world's largest technology companies, including Meta, Google, Microsoft, TikTok and Apple Business. Our partner tiers place us among the first to access major product launches.
3. What is an Intelligent Contact?
An Intelligent Contact is a conversational technology designed to deliver a highly personalized experience throughout the customer journey. It brings together every channel your customers use, preserving the context of every interaction while connecting people, automations, and AI agents in a single, continuous journey.
4. Can Blip integrate with my company's existing enterprise systems (CRMs and ERPs)?
Absolutely. Integration flexibility is one of our greatest strengths. You can connect Blip to your CRM or ERP through APIs and SDKs, allowing customer data to be retrieved, updated and synchronized with your systems in real time.
5. Which channels can I use to serve my customers with Blip?
You can engage customers on the channel they're already using:
Meta channels: WhatsApp, Instagram and Facebook Messenger.
Owned channels: Blip Chat (which can be embedded directly into your website or app).
Other channels: Apple Messages for Business, SMS, email, Telegram, Microsoft Teams and Google RCS.
6. Do I need programming skills to create an Intelligent Contact?
No. You don't need to know how to code. By using Builder, the platform provides an intuitive drag-and-drop interface that allows designers, managers, and customer service teams to build and evolve robust Intelligent Contacts without writing a single line of code.
If you do have a development team, Blip also supports advanced customization and code injection through APIs and SDKs.
7. Does Blip support Artificial Intelligence?
Yes. Blip offers native AI capabilities for building, orchestrating, and managing AI agents through Studio. In Studio, you can configure large language models (LLMs), connect knowledge bases, integrate tools and APIs, define instructions and guardrails and combine deterministic workflows with AI agents to automate customer interactions and business processes.
We also offer BLU (Blip Language Understanding), our native natural language processing solution, designed to integrate seamlessly with every module of the platform.
8. How can I monitor my customer service results and performance?
You can track performance through two modules:
Analytics: Focused on Intelligent Contacts (bots). It allows you to capture custom customer journey events, create custom reports, and monitor dashboards with metrics such as message volume, active users and retention.
Customer service: Focused on human-assisted service. It provides real-time visibility into customer queues, agent productivity and key performance indicators such as Average Response Time and Customer Satisfaction (CSAT).
